| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Showing posts with label English. Show all posts
Showing posts with label English. Show all posts
Saturday, 19 March 2016
Article: Books: English: Jobs Letter:
Articles: Books: English: The 7 Cs of Communication
The 7 Cs of Communication
Introduction Communication
We communicate all day long; at home, at work, with our next-door neighbour and at the sports club. We communicate verbally, non-verbally and in writing. Unfortunately, the message does not always come across as intended. NOISE! This can lead to miscommunication and (small) misunderstanding or the wrong impression.
7 C’s of Business Communication: useful check list
The 7 C’s of business communication are a useful way to ensure good communication. The 7 C’s of business communication provide a useful check list as a result of which both written and verbal communication pass off in a clear, plain, target group-oriented and well-structured manner.
1. Completeness
The message must be complete and geared to the receiver’s perception of the world. The message must be based on facts and a complex message needs additional information and/ or explanation. A good subdivision of subjects will clarify the message as a result of which there will be a complete overview of what is said.
2. Concreteness
Concrete business communication is also about a clear message. This is often supported by factual material such as research data and figures. The words used as well as the sentence structure can be interpreted univocally. Nothing is left to the imagination.
3. Courtesy
In addition to considering the feelings and points of view of the target group, it is also important to approach the audience in a friendly and courteous manner. Use of terms that show respect for the receiver contribute towards effective business communication. The same goes for the manner in which you address someone. Not everyone will be charmed if you use a familiar form of address and use of a formal address could come across as too distant. By using the word ‘they’ a larger audience is immediately addressed.
4. Correctness
A correct use of language has the preference. In written business communication, grammatical errors must be avoided and stylistic lapses or a wrong use of verbs are not sufficient either in verbal communication. A correct use of language increases trustworthiness and the receiver will feel that they are taken seriously.
5. Clarity
Clear or plain language is characterized by explicitness, short sentences and concrete words. Fuzzy language is absolutely forbidden, as are formal language and cliché expressions. By avoiding parentheses and keeping to the point, the receiver will get a clear picture of the content of the message. Briefly-worded information emphasizes the essence of the message.
6. Communicating with the target group (Consideration)
In order to communicate well, it is important to relate to the target group and be involved. By taking the audience into account, the message can be geared towards them. Factors that play a role in this are for example: professional knowledge, level of education, age and interests.
7. Conciseness
A message is clear when the storyline is consistent and when this does not contain any inconsistencies. When facts are mentioned, it is important that there is consistent, supporting information. Systematically implementing a certain statement or notation also contributes to clear business communication. When statements are varied, they will confuse the receiver.
Variations throughout the years
The 7 C’s of business communication have two more variations that are often overlooked, namely Creativity and Credibility.
- Creativity – A text will only be lively when the words and sentence structures are used creatively and when short sentences are alternated with longer sentences. Creativity is especially important in texts in which search words are used, it is essential that the search words are constantly used in a different setting.
- Credibility – By creating an atmosphere of trust in a conversation or text, you add credibility to the message. This can be achieved by a clear and striking ‘tone’, which indicates that the information you are discussing contains the right information.
More information
- Aggarwal, Vir Bala and V. S. Gupta (2001). Handbook of Journalism and Mass Communication. Concept Publishing Company Pvt. Ltd., Mohan Garden, New Delhi, India.
- Murphy, H.A. et al., (2000). Effective Business Communication (7th Edition). McGraw-Hill, NY (SIE) Tata McGraw-Hill, ISBN 0-07-018775-4 EAN:9780070187757
- Scott M. Cutlip, Allen H. Center (1952). Effective public relations: pathways to public favor. Prentice-Hall.
Monday, 7 March 2016
English: How to Write a proposal?
What is project Proposal & How to
Write it?
| Download Your Template Click here |
In any situation, a project proposal will be clearly arranged so that readers can follow a logical progression of thought to the conclusion. Many sample proposals offer a basic guideline that can help even novices get into the swing of effective proposal writing. The guidelines usually identify five key components or sections of any project proposal: the introduction, background, strategy, budgeting or financing, and outcome.
The background expounds on the basic points of the introduction, often citing specific reasons why the project plan is a good one, based on historical data, projections of future needs and performance, and the current circumstances of the business. The background helps to build the case for how the project can meet the needs that have arisen due to past actions while also anticipating future needs and addressing them in a timely manner. For the most part, the background section will firmly establish that something must be done and pave the way for learning how that something can be accomplished.
With the strategy section of the project proposal, the goal is to
outline all procedures that are necessary to make the project successful.
Often, the strategy helps to define short term and long term goals for the
project, explains how to systematically accomplish each step and what type of
return can be expected from the effort. Here, the reader begins to get an idea
of how important the project is and the potential it has to help the company
make better use of available resources while positioning itself for the future.
The budget section gets down to what most decision makers must know
before approving any project: what is the cost involved with the implementation
of the project proposal. In this section, the detail must be backed up with
facts and figures that are well researched and cover every imaginable aspect of
the financing needed to launch and maintain the project over time. Many
proposals fail here, due to a lack of detail and supporting evidence for the
detail that is included.
Finally, the project proposal points to the outcome of implementing the
project. This is the section where all of the benefits are spelled out clearly.
The advantages may include such items as reducing operating costs, increasing
the public profile of the business, generating more sales, or increasing
profits due to more efficient use of available resources. As with the budget
detail, it is important that every benefit named can be supported by other data
in order to be seriously considered.
Writing a proposal is sometimes easier when a formal RFP is provided.
Often, the RFP will lay out the basic structure of the proposal, provide
invaluable clues as to specific information that is of interest to the
potential client, and define the order in which data is presented. When an RFP
is provided, it is essential to follow the specifications of the document to
the letter. Otherwise, the proposal will be set aside and one of the other
vendors who did follow the provisions closely will be awarded the business.
Subscribe to:
Posts (Atom)